Privacy Policy

Effective date: [date this goes live]

This policy explains what personal information GoChannel collects, why, who it is shared with, how long it is kept and what choices you have. It applies to the GoChannel website, the app, the studio and the webinar pages, rooms and emails GoChannel produces. We follow Nigeria’s Data Protection Act 2023 (NDPA) and apply the same care to people elsewhere.

1. Who is responsible for your information

There are two situations:

• If you have a GoChannel account (you are a coach, course creator or trainer), GoChannel is the controller of your account and billing information.
• If you registered for or watched someone’s webinar (you are an attendee), the coach who runs that webinar decides why your details are collected and is the controller. GoChannel is their processor: we store and use your details only to run the webinar for them, send you reminders and the replay, and keep the service secure. To use your rights, you can contact the coach, or contact us and we will pass your request on or act on it for them.

2. What we collect

From coaches

• Account details: name, email address and a password (stored scrambled, never in plain text), or your Google account’s name and email if you sign in with Google.
• Billing: which plan you have, billing dates and payment status. Your card is entered on our payment provider’s secure page; GoChannel does not see or store your full card number.
• Your content: videos, slides, images, sounds and music you upload, recordings made in the studio, page text, chat scripts and notes, plus the transcript we create from a video’s audio if you use the chat-script writer.
• Connections: if you connect a YouTube channel, the access needed to stream to it.
• Activity: key events such as starting a trial, publishing a webinar or getting a first registrant.

From attendees

• Registration details: first name, email address, an optional WhatsApp number, answers to any questions the coach added, whether you agreed to reminders, and where you came from.
• Attendance: which session you registered for, whether and when you joined, how long you watched and whether you clicked the coach’s offer.
• Chat: the name you chat under, your messages, and a random identifier for your browser so that a host can remove someone who is abusing the chat.

From everyone, automatically

• Technical details such as IP address, browser and device type, and basic logs we need to keep the service running and secure.
• Cookies and similar technology: ones that keep you signed in and remember choices, and, on our website and app, analytics and advertising measurement tools (see section 6).

3. Why we use it

• To provide GoChannel: run accounts, webinars, rooms, studio sessions, replays and reports.
• To send reminders, the replay link and a “you missed it” email for the webinars you registered for.
• To take payments, manage plans and prevent fraud.
• To keep GoChannel secure, fix faults and prevent abuse.
• To contact coaches about their account, changes to the service and support.
• To understand how people use GoChannel and measure our own advertising.
• To meet our legal obligations.

Our lawful bases are your agreement to these terms (providing the service), your consent (for example to receive reminders and for non-essential cookies), our legitimate interests in running and securing the service, and legal obligation.

4. Who we share it with

We do not sell personal information. We share it only with companies that help us run GoChannel, who may use it only for that purpose:

• Hosting and database: our servers and MongoDB Atlas (database), and Vercel for our public website.
• Storage and delivery: Cloudflare (storing and delivering videos, images and replays).
• Automated writing: if you ask GoChannel to write chat messages for a video, the audio of that video and its transcript are processed by Cloudflare’s AI service. GoChannel does not use your content to train AI models.
• Email and SMS: Zapiack, which sends reminders and account emails.
• Payments: Bachs, which takes card payments and runs subscriptions.
• Sign-in and streaming: Google, if you choose Sign in with Google or connect YouTube.
• Analytics and advertising measurement: Google Analytics and Meta, where enabled and where you have agreed.

A coach can see the details of the people who registered for their webinars, their attendance and their chat messages. Other attendees can see your chat name and messages in the room. We may also share information when the law requires it, to protect people from harm, or as part of a sale or restructuring of GoChannel, in which case this policy will continue to protect it.

5. Where it is stored

Our service providers may store and process information outside Nigeria. When that happens we use providers that protect it with appropriate safeguards, as the NDPA requires.

6. Cookies and measurement

We use cookies and similar technology that are needed to sign you in and keep the service working, and, once you agree where the law requires it, analytics and advertising measurement tools from Google and Meta to understand which of our ads and pages lead to sign-ups. You can block or delete cookies in your browser; some parts of GoChannel will not work without the essential ones.

7. How long we keep it

• Coach account information: while your account is open, and for a short period after to deal with billing questions and disputes.
• Webinars, registrations and chat messages: for as long as the coach keeps the webinar; they are deleted with it.
• Replays: for as long as your plan keeps them and the coach leaves them available.
• Billing records: as long as the law requires us to keep them.
• Logs: for a short period needed for security and fixing faults.

When an account is closed we delete or anonymise its information within a reasonable time, except what we must keep for legal or accounting reasons.

8. Your rights

Under the NDPA and similar laws you can ask to:

• see the personal information we hold about you and get a copy;
• correct it if it is wrong or incomplete;
• delete it, where there is no good reason for us to keep it;
• restrict or object to how it is used, including for direct marketing;
• receive it in a portable format;
• withdraw your consent at any time, without affecting what was done before.

Reminders: every reminder email has an unsubscribe link that stops further reminders for that webinar straight away.

To use your rights, email team@gochannel.live. We may need to confirm who you are first. If you are not happy with how we handled your request you can complain to the Nigeria Data Protection Commission, and we would welcome the chance to put things right first.

9. Security

We protect information with measures such as encrypted connections, hashed passwords, access controls and backups. No service can be completely secure, so please use a strong, unique password. If a breach affects your information, we will tell you and the authorities as the law requires.

10. Children

GoChannel is for people aged 18 and over. We do not knowingly collect information from children. If you think a child has given us their details, contact us and we will delete them.

11. Changes to this policy

We may update this policy. For significant changes we will email coaches or show a notice in the app before they take effect, and the date at the top will change.

12. Contact

Questions or requests about your information: team@gochannel.live