Terms of Use

Effective date: [date these go live]

These terms are the agreement between you and GoChannel. They cover the GoChannel website, the app at app.gochannel.live, the studio and the pages, rooms and emails GoChannel produces for your webinars (all together, “GoChannel”). By creating an account or using GoChannel you agree to them and to our Privacy Policy. If you do not agree, please do not use GoChannel.

1. What GoChannel is

GoChannel lets coaches, course creators and trainers run an automated webinar: you record a session once, and GoChannel plays it on the schedule you set in a room that attendees can join and chat in, sends reminders and the replay, shows your offer at the time you choose, and reports what happened. It also includes a studio for recording and going live, and can send a live stream to services such as YouTube.

You are the person or business with a GoChannel account (“coach”). Attendees are the people who register for or watch your webinars. These terms bind you; attendees are your audience, not our customers.

2. Who can use it

You must be at least 18 and able to enter a binding contract. If you use GoChannel for a business or organisation, you confirm you have the authority to accept these terms for it.

3. Your account

• Give accurate details and keep them up to date.
• Keep your password and sign-in methods secret. You are responsible for what happens under your account. Tell us at once if you think someone else has got in.
• One person per account. Do not share a login between several people.
• The one-time $1 trial is limited to one per person.

4. Honest webinars

GoChannel exists to help you run a real session more often, not to mislead anyone. Every automated session is labelled to attendees as an automated session of a recorded webinar, and you may not hide or remove that label. Viewer numbers and some chat messages in an automated room are simulated to set the atmosphere; messages from real attendees are real.

You agree that you will not use GoChannel to:

• make false or misleading claims about results, income, scarcity, deadlines or testimonials, including in scripted chat messages;
• invent fake purchase notifications, fake customer reviews or fake endorsements (GoChannel does not provide these, and you may not add them);
• sell anything that is illegal or that you do not have the right to sell;
• send spam, or send reminders to people who have not asked for them or who have unsubscribed;
• upload or stream content that is unlawful, abusive, hateful, sexually explicit involving minors, defamatory, or that infringes anyone’s rights;
• try to break, overload or get around the security, limits or billing of GoChannel, or use it for phishing or fraud.

We may remove content, pause a webinar or suspend an account that breaks this section, and we will tell you why when we reasonably can.

5. Your content

Your videos, slides, images, sounds, music, recordings, scripts, page text and other material (“your content”) stay yours. You give GoChannel a limited licence to store, process, convert, copy and deliver it, and to show it to the people you choose to show it to, only so that we can run the service for you. That includes making copies in other formats for playback, sending the audio of a video to an automated service to write a transcript and suggested chat messages when you ask for that, and streaming to a destination you connect.

You promise you have the rights to everything you upload or play through GoChannel, including music, sound effects, overlays, logos and any people who appear in it. You are responsible for the content of your webinars and for following the rules of any service you stream to, such as YouTube. Sounds and backgrounds that GoChannel provides can be used in your sessions but remain ours or our licensors’.

6. Your attendees’ details

When people register for your webinar you collect their details through GoChannel (such as name, email, an optional WhatsApp number and answers to your questions). You decide why and how those details are used; GoChannel handles them on your behalf to run your webinar, send reminders and show the replay. You must have a lawful basis for collecting them, tell attendees what you will do with their details, honour unsubscribe and deletion requests, and follow the data protection and marketing laws that apply to you, including Nigeria’s Data Protection Act 2023 where it applies. The Privacy Policy explains how we handle this.

7. Plans, trial and payment

• Prices are in US dollars and shown on our pricing page. Plans have limits (for example webinars, registrants, attendee hours, storage and how long replays are kept) that are shown with each plan.
• Trial: any plan starts with a 7-day trial for $1. Your card is saved at our payment provider, Bachs, on its own secure checkout. GoChannel does not see or store your full card number.
• Renewal: unless you cancel before the trial ends, the first full period is charged to your card on day 7, and your plan then renews every month or year, whichever you chose, until you cancel. You will be charged the price shown when you chose your plan unless we tell you of a change in advance.
• Cancelling: you can cancel at any time from your account. You keep the plan until the end of the period you have paid for.
• Failed payments: if a payment fails, Bachs will retry it and email you a link to update your card. While it is unpaid your webinars keep running for a short grace period and are then paused. Pausing does not delete your content. If the payment is fixed, your webinars resume.
• Refunds: the $1 trial charge is not refundable. For other charges, write to us and we will review the request fairly. This does not limit any right you have under the law.
• Extra capacity or add-ons you buy are charged as shown when you buy them.

8. Third-party services

GoChannel works with other services, including payment (Bachs), email and SMS delivery, file storage and delivery, sign-in with Google, and streaming to YouTube. These services have their own terms, and we are not responsible for them. If you connect your YouTube channel you let GoChannel act on it only for the streaming you ask for, and you can disconnect it at any time.

9. Availability

We work to keep GoChannel running, but we cannot promise it will always be available or error-free. Live streams and scheduled sessions depend on your internet connection, your devices and services we do not control. We may change or retire features, and will give notice of significant changes that affect you.

10. Ending your account

You can close your account at any time. We may suspend or end your account if you break these terms, if a payment problem is not resolved, or if we must to follow the law. When an account is closed we delete your content and your attendees’ details within a reasonable time, except what we must keep for legal or accounting reasons. Before that happens you can ask us for a copy of your data.

11. Our responsibility

GoChannel is provided “as is”. To the extent the law allows, we do not promise that it will meet every need or produce any particular result: your sales, sign-ups and income depend on your own offer and audience.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost sales or lost data, and our total liability for any claim relating to GoChannel is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You agree to cover us against claims, losses and costs (including reasonable legal fees) that arise from your content, your webinars, your use of your attendees’ details, or your breach of these terms.

13. Changes to these terms

We may update these terms. For significant changes we will email you or show a notice in the app before they take effect. If you keep using GoChannel after the change takes effect, you accept the new terms.

14. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over any dispute, unless a law that protects you says otherwise. We would rather resolve a problem with you directly first, so please contact us before taking formal steps.

15. Contact

Questions about these terms: team@gochannel.live